Anger and Stress in Casinos
Casino employees are often vulnerable to a range of physical and emotional problems. Employees who work in casinos are expected to always treat customers with respect, smiles and dignity. Shelly Field, who counts "100 Best Careers in Casinos and Casino Hotels" among the 20 books she has written, said the 24-hour go-go atmosphere found in casinos piles stress on workers. "In the casino business you always have to be `on,' and that adds to stress. Having to smile and be customer-service oriented on a constant basis becomes stressful in some instances," said Field. The primary goal is to keep customers in the casino happy in spite of their attitude or behavior. Customers may often be intoxicated or angry over gambling losses. Employees are expected to tolerate rude and often insulting behavior. This can lead to stress, depression, hypertension, heart disease and anger. Since anger is a secondary emotion it is almost always preceded by frustration, stress or some other intense emotion. Unrecognized and/or untreated workplace stress and anger can lead to an increase in sick day usage, accidents, interpersonal conflicts and poor morale. The resulting frustration experienced by the employee can trigger an angry outburst or employee burnout. According to an article published in CasinoDealers.net. Stress is extremely problematic among casino workers: 75% of casino workers identified stress as a significant cause of job dissatisfaction.50% of surveyed casino workers reported “a lot” to moderate stress.15% of medical claims among casino workers are reported to be stress related. Medical providers report that stress is a major contributor to most physical and mental health problems. Substance abuse, excessive eating and gambling are the principle occupational injuries of white collar and customer service workers. Stress indirectly costs employers $150 billion annually. Unfortunately, 25% of all surveyed managers believe that anger is an acceptable management strategy oblivious to the cost to the company as well as to employee morale. Stress is expensive emotionally, physically and financially for both employees and their employer. Enlightened risk management and human resource consultants are aware of the business and legal exposure to organizations that ignore the need to address workplace stress, interpersonal conflicts, anger and person directed aggression. The average cost to an organization to defend itself against litigation charging workplace abuse, is $700,000. The introduction of anger management courses which include techniques for recognizing and managing stress, managing anger, improving communication and increasing empathy have been shown to effectively address workplace stress and interpersonal conflicts. Research conducted at the University of South Florida, demonstrated that when an anger management program was introduced to students in one class, the entire school benefited. Similarly, a twelve month study conducted in one unit consisting of 16,000 employees in the U.S. Postal Service resulted in a savings of 1.7 million dollars. There was an increase in morale, increase in workplace performance, and reduction of sick day usage, a reduction in accidents and a dramatic decrease in workplace conflicts. In addition to offering anger management to employees who exhibit problems managing stress, communicating effective and demonstrating emotional intelligence; anger management classes can be a cost saving intervention relative to preventing workplace conflict and improving employee morale. A typical program can be implemented by providing brochures, or pamphlets explaining what an anger management class is and is not. Often, employees are reluctant to attend any program which may imply mental or emotional disturbance. Therefore, it is essential that the course be explained in simply language as a class designed to teach skills in managing stress, anger and improving communication and increasing empathy. In order to address the stress and frustration often found among casino workers a good anger management program can provide the workers strategies to manage their stress and anger. In addition the essential components of a good anger management program should include skills to improve communication and increase empathy. This is not a program to deal with severe emotional problems and therefore employees should not experience any stigma associated with attending such a class. These courses are generally taught in small groups with approximately 20 employees with separate groups for management and line staff so that each can feel free to express themselves openly. Management staff often benefit from additional training on how to recognize signs of employee stress or depression in their work units. Conclusion Casino workers experience a high degree of workplace stress and anger based on the unique nature of their work environment. Like doctors, firemen and law enforcement officers, the stressful nature of the work is not likely to change. Instead, it is the employee who must be taught skills to manage his or her stress in ways that increase rather than decrease his job performance and team morale. The introduction of anger management courses are a cost saving intervention for business and industry. George Anderson, BCD, is a Diplomate of the American Association of Anger Management Providers and Fellow of the American Orthopsychiatric Association. For more information about anger management visit http://www.andersonservices.com |
Other Basketball Betting Articles
Top Basketball Stadiums - Staples and MSG The Staples Center, located in Los Angeles, California, is the home court of three teams: the Lakers, the Clippers, and the Kings. It contains a total of 12 locker rooms and dressing rooms, with specifically designated rooms for each of the three home teams. Having opened in October of 1999, it is a fairly new facility with lots of new techno ...#68 Oklahoma St. Cowboys Preview Spring practices are in the books and fall camps will be here before you know it so that means getting an early jump on the 2006 NCAA football season. Knowing the teams now will save you time in August and Matt Fargo is here to help you get a grasp of what to expect this upcoming year. We go from worst to first in this 2006 College Football Prev ...Toronto Blue Jays 2006 Betting Preview With all the talk about the Yankees and Redsox once again duking it out in the AL East, the Toronto Blue Jays could be the sleeper led by arguable the best pitcher in baseball, ace Roy Halladay. Halladay was well on his way to his second Cy Young Award last season before taking a season-ending line drive off the leg, which sent him to the ground ...Internet Sports Gambling If you enjoy betting on sporting events you should consider entering the exciting world of internet sports gambling. More and more people are finding that with internet sports gambling you can place your bets quickly and easily. You can choose any sport you want from team sports such as football and baseball to individual sports like tennis and ...The History of Jacks or Better Video Poker The origins of Poker and Jacks or Better are quite controversial. There isn’t any specific ancestor of the game to draw a date from. However, Poker is a very old game indeed. The earliest reference seems to be from JH Green who, in 1834, referred to the ‘cheating game’ being played on the riverboats in Mississippi of the time. Jacks or Better Po ...Benefits of Poker Games Online As poker increases in popularity, people look for easier and more convenient way to access this sport. Playing poker games online is becoming popular for almost all poker enthusiasts because of the benefits and advantages that they are able to offer to the players. No matter what skill level an individual possesses, there are a number of reaso ...Chicago Bears at New York Jets It's now or never for the New York Jets. Last week they beat the Patriots 17-14 in New England to go to 5-4 on the season. This week they are home to host the visiting 8-1 Chicago Bears. The Jets are just one game out in the ACF East and in possible contention for a AFC Wild Card spot—if they win this week.The Jets have a realistic shot a ...Basketball Lessons: Fouls - Part 2 If a foul is blatant (excessive contact when not attempting to play the ball) are called unsportsmanlike fouls or, in the case of the NBA, flagrant fouls. These carry harsher penalties and, in rare cases, will have the offending player ejected from the game. Repeated fouls can lead to disqualification.Each team is given a limit to the n ...Football Playoffs Football Playoffs season is full of entertainment. This is the time in the year when things start getting hot on NFL football. Teams are training hard their strategy and people will start to get more relax and enthusiastic.During football playoffs the betting activity also increases. Offshore Sportsbook start getting a rain of calls and w ...The Dish: MoClo No Mo' Say it ain't so, MoClo.Let me get this out on the table straight away: I'm a Michigan Wolverines fan. Have been from the first game I can remember: the 1977 Rose Bowl, during which an seven-year-old version of myself clearly became enamored with Michigan's maize-and-blue color scheme, and those funny ear-things on their helmets. Anyway, t ...Tribal Gaming 101 Gambling is an integral part of United States of America. But it was not so all along the way. The gambling trade was not an open business in the continent. Only the tribals were undertaking this job of going around the places and making people play. The inception of the country saw coming up of many small time tribal casinos. The Indians were t ...What Is Blackjack Switch? Many of us are familiar with the traditional game of blackjack. Blackjack switch is a modern twist on the original game, but is it worth playing? What is the house edge? And which version is better for the player, traditional Blackjack or Blackjack switch?First of all we will have a refresher course in the original game of blackjack. The ...Poker Calculators and Big Poker Websites in Bed Together Have you ever wondered why Party Poker, Ultimate Bet, Pacific, Paradise and all the rest of them don’t offer their own poker calculator software? Well, yes money is at the root of it, but perception is the face of it. You see, the most successful poker websites have a lot of rake at stake, and the perception of one player having a distinct advan ...Top 5 Vegas Casinos 1. The Bellagio - 3600 Las Vegas Blvd. Strip, Las Vegas, NV 89109Folks, there’s a reason why this casino was featured in the film Ocean’s 11. It’s the jewel in the crown of Las Vegas casinos, and it will provide you with an elegant and upscale experience which is second to none. The poker room is luxurious and has become a hotspot for f ...Sports Betting Placing money on the result of a sporting event is called sports betting. While many people regard betting as high interest in a sport, those who oppose the practice do so because they feel it threatens the basic honor of the sport.Betting on sports activities may be officially permitted in some countries. In North America, it is generall ...Online Sports Betting Betting on the results of sporting events has always been a popular hobby. Now with the Internetand online betting facilities, placing a bet has become easier than ever before.A wager can be placed in the usual manner like with a bookmaker or through the bet exchange, a new innovation on the Internet. Through this, individuals can place b ...Find Freeroll Tournaments The most effective way to familiarise yourself with Texas Hold’em tournaments is to locate and play in as many online poker freerolls as possible. You can’t beat playing in a real tournament to gain valuable experience and it’s even better when you don’t have to stump up any of your own cash to participate.However, finding suitable freero ...Getting Started: Online Gambling For people new to the world of online gambling, the web sites can be overwhelming at first. There are many gambling sites to choose from and many games to play. From Texas Hold-em to betting on horses, these sites are packed with lots to try. When gambling online for the first time, try some of the easier sites. Sites that offer poker for fun, n ...#79 New Mexico Lobos Preview Spring practices are in the books and fall camps will be here before you know it so that means getting an early jump on the 2006 NCAA football season. Knowing the teams now will save you time in August and Matt Fargo is here to help you get a grasp of what to expect this upcoming year. We go from worst to first in this 2006 College Football Prev ...The Rise in UK Gambling I woke up this morning to the headline “UK gamblers spent over £42 billion last year”. Apparently we are spending more and more on gambling every year; the article went on to say that we are almost a nation of gambling junkies trying to bet at every opportunity, getting our fix wherever and whenever we can”. But is this fair? And is the problem ...Craps Is A Superstitious Game Are you a superstitious person? You know, the kind of person who won’t open an umbrella inside a house, won’t walk under a ladder and has to spin around three times when stepping over a crack in the pavement?Here’s a list of some of the more common craps superstitions compiled by some of the great craps players. Incidentally, they believe ...How to Play Omaha Poker - A Beginner's Guide Texas Hold’em and Omaha Poker resemble each other in that it is a game played with five community cards but there are differences between the two games, the major difference is that the hands in Omaha are usually much better, since you get to choose from 9 cards in total.Omaha poker is fun, easy to play and here we will cover the basics ...How to Make Money Playing Poker You’re sitting on an Ace, 10 of hearts, the flop comes up Ace, 5, 8 of Spades, and your opponent check raises you, is he a smart bluffer or does he really have the flush? Texas Hold’em has swept the nation, it’s everywhere. People simply can’t get over the rush of winning, but few know how to make money playing poker.If you’ve played th ...Useful Information About The Lottery Lottery is a form of gambling that has attracted people for a very long time. Today, in the era of technology, lotteries can be conducted on the Internet, as well as in person or on a state/local level. It has been observed that the less affluent members of society are more inclined to trying their luck on lotteries. Many people also buy lottery ...Women Gambling 101 There is a fundamental difference in the outlook of men and women about gambling. Surprised!! Well it is true. Gambling is an activity a woman can enjoy the most once she is financially and personally independent and this comes as news to both the sexes i.e. both men and women are amazed by this fact. The difference in opinion results from the d ...Tips to Enjoy Online Casino at Home If you want to have the fun of a casino without leaving home, online casinos can be just as exciting and as hopefully profitable as brick and mortar casinos. Whether your new to internet gambling, just need a refresher, or are looking to maximize your profits, our short guide can help you get started!The first thing to learn about is that ...The History of Poker Chips Gaming chips have been made from a wide range of materials in an almost infinite variety of styles since the birth of gambling and the need to keep track of winnings. The most common material types used today in the manufacture of modern poker chips are plastic, clay composite, and acrylic composite. Clay chips, the oldest of the bunch, have bee ...Baseball Betting Strategies You don't approach betting on baseball by guesswork or simply by looking at the starting pitchers. Not if you want to turn a profit over the long haul. Oddsmakers look first at starting pitchers. Successful handicappers look at many wagering strategies each day. On Wednesday I had a clean sweep of two games utilizing three different basic bettin ...
|
