Ten Ways to Build Client Trust
Clients work with professionals whom they trust. Building trust is an ongoing process. Here are 10 ways to build trust with both old and new clients. 1. Keep your agreements with your clients – If you promise delivery on a particular day, make sure to deliver when it was promised. Even something as small as the time you have scheduled an appointment is an agreement. Each time you break an agreement with a client, you break the trust. 2. Create realistic client expectations – Help the client to understand exactly what you will do for him or her. Put boundaries around what is included in your service and what is not. What will create extra charges? How and when will you be billing the client? Living up to the expectations you create helps your clients to take you at your word. 3. Help client to understand the process – If your client understands how you and your office works the client can then know what to expect and when to expect it. 4. Explain your plan and strategy – Not only does the client need to understand your office procedure but also what the plan and strategy is for his/her particular case. This will help client to know what to expect and when to expect it. Trust comes when the client feels confident and comfortable with the plan and the strategy. 5. Never over promise – It is tempting to promise whatever the client requests without consulting a schedule or asking if it is doable. Over promising often causes broken agreements and thus broken trust. 6. Carefully explain the client’s role – When a client is clear on what his or her role is then the client gets clear on what progress can be made without his or her involvement and what needs his or her input before moving on. Getting really clear on what the client needs to do to move his or her case forward, helps you work as a team and builds trust. 7. Discuss potential pitfalls – Nothing disturbs the trust of a client more than when something unexpected happens. (If it is good of course you can celebrate! Whew!) Guard against something negative happening as a surprise by discussing the potential pitfalls with the client. 8. Review the agreement in detail – Any agreements that the client is going to have to make should be discussed in detail. Trust is built over a long period of time but it can be broken easily. A surprise that results from an agreement the client made but is unaware of breaks that trust quickly. 9. Avoid making the client feel stupid – No one likes to feel stupid. If clients feel that you think they are stupid they will no longer entrust you with their ideas or thoughts. Clients who don’t feel valued by the professional may stop trusting that person. Professionals probably don’t set out to make a client feel stupid. In fact it may be an attitude, an inadvertent comment, or a look that gives the client that impression. Be aware of your inner thoughts. They show up without your noticing. Use careful language. 10. Don’t allow interruptions at meetings – If you take interruptions during meetings with clients it makes them feel they are not important to you. Eventually you erode the good will and trust that you had with them. About Alvah Parker Alvah Parker is a Business and Career Coach as well as publisher of Parker’s Points, an email tip list and Road to Success, an ezine. To subscribe send an email to join-roadtosuccess@go.netatlantic.com. Parker’s Value Program© enables clients to find a way to work that is more fulfilling and profitable. She is both a Practice Advisor and Coach to attorneys, managers, business owners, sole practioners, and people in transition. Alvah is found on the web at http://www.asparker.com. She may also be reached at 781-598-0388 |
Other Trading Tips Articles
Micro Entrepreneurs Micro entrepreneurs are the owners of small businesses that have fewer than five employees and have startup costs of less than $35,000 and annual revenue of less than $100,000. There are nearly 21.5 million micro entrepreneurs in the U.S. Examples of micro entrepreneurs are owners of bakeries, beauty parlors, child care facilities, repair shops, ...The Advantages of Technical Analysis for Currency Trading We have already looked at the difference between fundamental and technical analysis of currency trading in our “currency trading success” article, here we will concentrate more on the advantages of technical analysis for currency trading and how to build a successful system.There are many different methods and tools utilized in technical ...The Top 10 Hiring Mistakes Hiring a new employee is something that professionals often postpone as long as possible. It is important to find the right person to fill the vacancy. The hiring process takes time and effort. There is a big temptation to add someone who is available at that moment and looks like they have the skills to do it. This is often a mistake. Here ...Crude Oil & Unleaded Gasoline – Big Gains Ahead? For around six weeks these contracts have traded in a range, but this may be all about to end.A trade is now presenting itself with great risk / reward which have potential to spike prices to new highs and a 100% profit.Geo Political ConcernsForget all the talk about supply and demand and inflation - Geo political reasons ar ...Should You Join an Online Stock Trading Forum? If you're involved in online stock trading then you know how important it is to have timely and quality information. From experience the best way to get this information is to become a member of a good online stock trading forum.Benefits:In any business it's good to be able to discuss things with others in the same field, and if no ...How Do You Determine Resistance and Support Levels? This is a technical analysis question that is difficult to explain without several examples.Resistance and support levels are exactly what their names imply. Resistance is a price level a stock or average finds it difficult to break through. Support is a price level a stock or average tends to hold above.We use these as trading si ...Bollinger Bands – How to Use Them to Make Massive Profits Bollinger bands will help you to predict big trending moves, act on big trend reversals and finally, time trading positions with greater accuracy for bigger profits.Here we have related Bollinger bands to the currency markets (as it is here that they are most useful) - but they are useful in all financial markets.What are Bollinger ...Breakouts Vs Buying Dips This week we were asked why we tend to look for breakouts versus buying dips or "weakness?"First let us say flat out that we are not against buying dips at all. It's just that every trader tends to find a niche that he fits in better. We have found over the years that we're better at judging when a stock might make it through a resistance ...Currency Trading – 5 Steps To Trading Success Currency trading is all about trading the right way to achieve currency trading success. It’s a blend of various inputs that will make you successful. Get just one of them wrong and you will lose.This article is for both novice traders who have never traded before and seasoned traders who want to achieve greater profits.Here are th ...The Secret Hidden Market Most people believe that the majority of money exchanged daily by the banks, insurance and brokerage houses happens on the well known Dow and S&P. The truth is, by far the most money that exchanges hands occurs in the currency markets, and dwarfs the amount exchanged on the Dow and S&P. Most people have heard of the Forex market, but have no kno ...Short Selling for Investors Shorts. Let’s see. If there are shorts there must be longs. Which is best? Longs or shorts?If you are trading in the stock the stock market experts like longs better than shorts. If you are “long” that means you own stock and that is “good”. If you are short you have sold stock and that is “bad”. At least that is what Wall Street preaches ...Tips for Success in the World's First Sports Stock Market The AllSportsMarket is a financial exchange using a professional trading platform to buy and sell issues of sports teams. It is just like the stock market, but with sports teams! You compete with other players for real money. Money is earned from the ups and downs of the prices of teams and from dividends paid when teams win. The AllSportsMa ...Baby Boomer Singles: Five Tips for Survival Were you born between 1946 and 1964? Over 35 million single people born in those years are called Baby Boomers.There have been numerous conferences for a call to action for the graying of America. The statistics and demographics of what is shifting in our culture cause us to have to examine every social agency and public policy i ...Information For The Day Trader There are two basic types of financial orders. And one of them has established a complete new market opportunity; (day) trading.A market order is an order that has no price condition. This means that if you want to buy a stock on the exchange, you are indifferent about the price you are going to pay. In fact this is only relatively true, ...How to Spot Market Turning Points Using Free Legal Insider Information How would you like to be able to take advantage of insider information and trade with the most successful traders in energies commodities, stocks and commodities?Well you can - with the commitment of traders report, published by the CFTC. This report shows insider commercial trading positions by professional hedgers!The commitment ...Preserve Equity, Build for the Future Using a 1031 Tax Exchange Thinking of trading up on an investment resort property? If so, look into 1031 Tax Exchanges (based on IRS Code Section 1031), which allow taxpayers to defer taxes on capital gains resulting from the sale of investment real estate, often a sizable sum since combined Federal and State taxes can run as high as 38 percent.With an exchange, o ...10 High-Impact Viral Marketing Strategies Viral Marketing is allowing people to giveaway and use your free product or service in order to multiply your marketing quickly over the internet. The idea behind viral marketing is that you include your ad with the freebie people giveaway or use. Below are ten high impact viral marketing strategies:1. Allow people to reprint your article ...Cash Balance Plans We heard through the years from parents and other relatives to stick with a job with a large company even if we hated it. Thereason: “Get that pension,” we were told.Today those words of wisdom have lost much of their luster. After two decades of downsizing, mergers and relocation to foreignlands, more than a few companies a ...How to Make Money By Trading Shares Trading in shares of different companies presents a unique opportunity to make money within a short time. But there are some important points, which have to be considered before start trading in these shares.1. Research about the company before buying a shareA thorough research is required to be carried out before ...Trading Energy Markets – For Big Consistent Profits If you have never considered trading energy markets then think again - Because they can yield fantastic profits as the recent bull move in crude oil has shown.Here we will go through the basics and show you how to trade energy markets for maximum profit potential.The worlds most actively traded commodity groupThe energy mark ...The Viking Age The raid on the Christian monastery of Lindisfarne in 793 began a new era in the history of Europe. The attack was a big shock for the rulers of Brittany and the rumors about the fearless Nordic men quickly spread over Europe. No matter what was the course but the North people started moving outside Scandinavia in the end of the 8th century and ...Birthday Ecards For Friends: How To Select? Friend's birthdays are always very exciting. If the friend is a very close friend, you may begin making plans to select the gift many days in advance. A good friend is rare and his/her birthday will come only once in a year. Sharing friend's birthday is very joyous occasion for all of us. In this article you will get tips about how to get free b ...How to Sell Effectively on eBay - Top 10 Tips Online auction is scorching the virtual world. More and more people are finding the virtual world a convenient way to sell as well as purchase goods. Many of them use online auction sites such as eBay to get their product’s worth.Auction sites such as eBay also house a myriad of products and it is very easy for one’s product to get lost i ...What is Dropshipping? Finding Dropshippers - Its Advantages and Pitfalls! What is DropshippingDropshipping is a type of retailing where the retailer does not keep goods in stock, but instead passes the customer's order and shipment details to the wholesaler, who then dispatches the goods to the customer directly. The retailer makes their profit on the difference between the wholesale and retail price. So ...Here's Why You Don't NEED a Blog The word "blog" seems to be everywhere, and what an ugly word it is!Short for "web log," a blog is a Web page made up of typically short, frequently updated postings that are listed chronologically. It's similar to an online journal. Different blog publishers have different types of content and objectives, just like e-zine publishers do. ...Take Home The Money For short term trading, not much beats momentum, where a stock is on fire and we simply hop on for a short ride and jump back off. This is the life blood of short term holds whether it be a pre-earnings run, a split run, or a news driven pure momentum play. One of the biggest faults that can be made in this game is hanging on too long.One ...Caribbean Single Market and Economy - Who Says UWI isn't Doing Enough? The University of the West Indies (UWI) has often been viewed as a long-standing partner to Caribbean Governments in fostering integration and development of our people, and forming strategic alliances.CARICOM member states are now considering the establishment of a single market economy. This will mean the general removal of all legal an ...Commodities & Dollar Cost Averaging a Simple Path to Double Digit Returns This has been a painful month in commodity land especially for anyone who bought around May 12, the peak of the most current gold rally. Since then, gold investors have lost 20% from its high of $730/oz to Friday’s (6/8) close of $608/oz. However, those that bought on the last day of this past year have a slightly differently perspective. Gold c ...Automatic Link Exchange Factors Automatic link exchange is the method of links being instantaneously switched over with other Internet websites. There are assorted ways of arranging an automatic link exchange with webmasters. The quickest and most effective way to forward emails to another website owner is to perform an automatic link exchange. Many computer users visit web ...FOREX Day Trading – Do it and Lose Your Money Quickly! Day trading is a mugs game - in FOREX currency markets, traders who make day trades instead of following the long-term trends, are making a serious mistake - risk/reward is terrible by comparison.The Internet is full of brokers and vendors encouraging traders to day trade - and offering “sure fire” day trading systems - which is no surpri ...Top Ten Tips for Improving Your Cash Flow Cash is king—so they say. If you work for yourself or someone else, you need to be aware of ways to improve the cash flow. Budgeting and collecting are not glamorous but they are both key to having a successful business. Working in a successful business is much more fun than working for a struggling one!1. Stick to your budget. ...An Introduction To Forex Trading Foreign Exchange Trading, commonly known as FOREX, is the trading of different currencies in the world. FOREX is not a new concept. Since the dawn of man, people used exchanging of currencies for transactions, but not necessarily in the form that we are currently familiar with.When man started practicing early forms of ‘business,’ they le ...
|
